SHIPPING POLICY
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Updated 2/4/2025
Read this policy carefully. When you place an order, you have agreed on to this shipping policy.
Gift box is not included, they are available to purchase by searching gift packing or gift package.
Package will be shipped and dropped off within 24 hours many times can happen within the same day, cut off by 12 pm. Orders placed after 12 pm will be possibly processed on the following business day, office closed on Sundays & National Holidays. Shipping can be delayed, we cannot rush a package if it is delayed in transit, so please be patient with the delivery, we’re all trying the best to get the package into your hand asap!
TRACKING
Log in to your account, please register with a valid email address in case we need to reach out to your regarding your order(s), in the past we've found quiet a few false email addresses, you can check tracking status through email that the system send to you on our behalf, or you can login to your account with us check your order history.
Once an order is placed, you'll get an email confirmation. Once the order is shipped, you'll get another email notification with a tracking number to your package. You can track your order through our website or on the courier website.
Please please make sure the shipping address is correct with UPS/USPS system, and it is valid when search on Google, please no mistakes, and the last always make sure destination address has someone to receive the package.
If a package is returned back to us, we will email you an invoice with reshipping charge.
Notify us within 7 days if you have received a defective product, after 7 days merchandise are considered in good condition. We will ship you a replacement or a missing part, or you will be refunded if the item is out of stock. Clear photos of the product & outside of the package are requested when you start your claim.
INTERNATIONAL SHIPPING
We currently only offer UPS/USPS Express, mostly the UPS is the most secure way, we do not use DHL or any other shipping companies. Your package will be packed and dropped off within 24 hours to shipping company, allow 2-4 business days in transit if you live in Canada, allow 2-7 business in transit for Europe countries. It is very important for you to fill your address 100% correct, a 100% valid email address and a valid phone number both are required in case the shipping company needs to reach to you. You might be charged additional duties and import taxes when you receive your shipments as import law varies from country to country, some custom borders will ask you to pay a small fee/tax for clearance. Please be noted: Once the package is with the shipping service, we cannot change the shipping priority or the destination address until delivered.
Countries that we ship to:
Albania fc, Algeria, American Samoa, Andorra fc, Angola, Anguilla ∞, Antigua & Barbuda ∞, Argentina fc ∞, Armenia, Aruba fc, Australia fc ∞, Austria fc ∞, Azerbaijan
Bahamas fc ∞, Bahrain fc, Bangladesh, Barbados ∞, Belarus fc, Belgium fc ∞, Belize, Benin, Bermuda fc, Bhutan, Bolivia fc, Bosnia fc, Botswana, Brazil fc ∞, British Virgin Islands ∞, Brunei fc, Bulgaria fc, Burkina Faso, Burundi.
Cambodia, Cameroon, Canada fc ∞, Canary Islands fc, Cape Verde, Cayman Islands fc, Central African Rep., Chad, Channel Islands fc ∞, Chile fc ∞, China, Colombia fc ∞, Congo (Brazzaville), Congo Kinshasa (Zaire), Cook Islands, Costa Rica fc, Croatia fc, Cuba *, Cyprus fc, Czech Republic fc.
Denmark fc ∞, Djibouti, Dominica fc ∞, Dominican Republic fc ∞.
Ecuador fc ∞, Egypt fc, El Salvador fc, Equatorial Guinea, Eritrea, Estonia fc, Ethiopia fc.
Faroe Islands
Fiji Islands
Finland fc ∞
France fc ∞
French Guiana
French Polynesia & Tahiti
Gabon
Gambia
Georgia
Germany fc ∞
Ghana fc
Gibraltar fc
Greece fc ∞
Greenland
Grenada ∞
Guadeloupe ∞
Guam fc
Guatemala fc
Guinea
Guinea-Bissau
Guyana fc
Haiti ∞
Honduras fc
Hong Kong fc ∞
Hungary fc ∞
Iceland fc
India
Indonesia fc
Iran *
Iraq
Ireland fc ∞
Israel fc ∞
Italy fc ∞
Ivory Coast fc
Jamaica ∞
Japan fc ∞
Jordan fc
Kazakhstan fc
Kenya fc
Kiribati
Kuwait fc
Kyrgyzstan
Laos
Latvia fc
Lebanon fc
Lesotho
Liberia
Libya
Liechtenstein fc
Lithuania fc
Luxembourg fc ∞
Macau fc
Macedonia
Madagascar fc
Malawi
Malaysia fc ∞
Maldives fc
Mali
Malta fc
Marshall Islands
Martinique ∞
Mauritania
Mauritius fc
Mexico fc ∞
Micronesia
Moldova fc
Monaco fc
Mongolia
Montserrat ∞
Morocco fc
Mozambique
Myanmar
Namibia
Nepal
Netherlands fc ∞
Netherlands Antilles fc
New Caledonia
New Zealand fc
Nicaragua fc ∞
Niger
Nigeria
Norfolk Island fc
North Korea *
Northern Mariana Islands
Norway fc ∞
Oman fc
Pakistan
Palau
Panama fc ∞
Papua New Guinea
Paraguay fc
Peru fc
Philippines fc ∞
Poland fc
Portugal fc ∞
Puerto Rico fc ∞
Qatar fc
Republic of Yemen
Reunion Islands fc
Romania fc
Russia fc
Rwanda
San Marino fc
Saudi Arabia fc ∞
Senegal
Serbia &Montenegro fc ∞
Seychelles
Sierra Leone
Singapore fc ∞
Slovakia fc
Slovenia fc
Solomon Islands
South Africa fc
South Korea fc ∞
Spain fc ∞
Sri Lanka fc
St. Kitts & Nevis ∞
St. Lucia ∞
St. Vincent
& the Grenadines
Sudan *
Suriname ∞
Swaziland
Sweden fc ∞
Switzerland fc ∞
Syria
Taiwan fc ∞
Tajikistan
Tanzania
Thailand fc ∞
Timor Lestle
Togo
Tonga
Tunisia
Turkey fc ∞
Turkmenistan
Turks & Caicos ∞
Tuvalu
Uganda
Ukraine fc
United Arab Emirates fc
United Kingdom fc ∞
United States fc ∞ Miami Metro Rest of U.S.A.
Uruguay fc
U.S. Virgin Islands fc
Uzbekistan
Vanuatu
Venezuela fc
Vietnam
Wallis & Futuna
Western Samoa
Zambia
Zimbabwe
Pease contact us if you have a question.
EMAIL: CWGEM.INFO@GMAIL.COM
Warm regards,
CWGEM TEAM